Forward-Deployed Product Manager building on Cresta's integrated CX AI and human-agent platform.
First member, Internal Reinvention Services (IRS)
I joined Cresta as a Forward Deployed Product Manager for AI Agents. Cresta is an integrated platform that unifies CX AI with human agents, and my charter is to make production agent deployment faster, more consistent, and more leveraged across the organization. After serving category-specific healthcare clients in the field, I became the first member of a new internal team: Internal Reinvention Services (IRS).
The First 90 Days
Deployment OS
Built the connective tissue for taking AI agents from configuration to production. Deployment OS standardizes how deployed teams scope, assemble, and ship agents across customers.
Industry Identification
Tooling that automatically identifies the industry of an agent, giving every deployment the right context, vocabulary, and baseline behavior from day one.
Canonical Templates
Canonicalized templates for production agents so deployed teams start from a vetted, reusable foundation instead of rebuilding from scratch for each engagement.
Highly Leveraged, Cross-Functionally
My work compounds across the organization. By codifying deployment knowledge into reusable automations, tools, skills, and rules, deployed teams ship production agents with far less bespoke effort—and the same building blocks now power engagements well beyond the clients I served directly.
TailorCare AI Agent
A healthcare conversation visualization I designed as the forward-deployed product manager.
Healthcare Clients Served
Before moving into IRS, I served two category-specific healthcare clients in the field.
Unified
Category-specific healthcare client featuring scheduling and general-line AI agents that handle inbound member and patient conversations.
Medical Mutual of Ohio
Health plan client with AI agents spanning benefits, claims, and prior authorization workflows for complex payer-side member support.